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How to Choose an Alarm Company

Choosing a security company can be an exciting time for you. However, that excitement can wear off quickly, especially if you don’t know what to look for in a good security company. Listed below are a few helpful tips that can help give you some pointers when choosing your new security company.

  1. Ask your friends, neighbors, or coworkers about the experiences they have with their security company.
    Oftentimes, the best recommendations come by word-of-mouth. If someone has a good experience with a company or service—they are likely to tell others. Security companies are no different. If you get positive feedback when inquiring about a security company, contact that company to get an estimate.
  2. Ask for references.
    Any established alarm company will have references to provide you. And if they don’t—you may want to reconsider using one that does. A company that will not provide references is not always a good sign. If not having references is not an issue for you, consider checking on the company history with the Better Business Bureau. Even easier—do a quick search online. There are tons of review sites that will give you feedback on all kinds of companies, products, and services. You can always ask coworkers, family members, friends, and neighbors for feedback on a security company too. Chances are that if you are choosing to secure your home with one of the larger companies like ADT, someone you know is going to be a present or previous customer of the company.
  3. Choose an alarm company with credentials.
    Try to go with an alarm company certified by the National Burglar and Fire Alarm Association (NBFAA) or a similar organization if you can. However, don’t rule out using one that is not. Choosing an alarm company affiliated with the NBFAA or a similar entity will not guarantee you will be 100% satisfied with your new alarm system, or company for that matter; but it shows the company took the time, initiative, and met certain requirements to get such credentials.
  4. Make sure the home security company is licensed to do work in your area.
    Some states require alarm installation companies to carry an alarm contractors license, while others require licensing for any low-voltage projects. An installation of an alarm system is considered a low voltage project. If you are not sure what is needed, ask your potential home security company for assistance. Any legit security company will play by the rules and will know what is needed to install your new security system.
  5. Choose a security company that is bonded and carries the applicable insurance.
    This is an obvious one. If something bad should happen during the installation of your new security system—you want to be protected. All reputable home security companies should be bonded and insured. If the one you are considering is not—move on to the next security company that is.
  6. Don’t settle for final estimates over the phone.
    It is easy to call a security company and tell them how many doors and windows you have and attempt to get a rough estimate that way. We all live busy lives and do not have time for multiple appointments to meet with representatives from each potential security company. However, rough estimates are meant to be just that—rough estimates. Any professional security company will tell you that in order to give you an accurate estimate, and one that will cover all openings, requires a visit to the site to make evaluations. Security systems are not one-size-fits-all. Take time out to go over your options with a representative from a reputable security company. You will be glad you did!
  7. Get at least a few estimates from different potential security companies.
    You may have loved the ideas the first security company representative had for your home, but don’t sign up without listening to what others have to offer. Get at least three or four written estimates from potential security companies and take it from there.
  8. Listen to what the professionals have to say.
    A security company is in the business to protect others. When you have a professional security company representative in your home—listen to what he has to say. Many times a professional who knows the industry will make recommendations and offer services that can increase your security.
  9. Ask questions if you have them.
    There are no wrong questions to ask when you are shopping around for a new alarm company. You are dealing with the safety and security of your family and you want to make sure you get it all right. Whether you have a question about home security equipment, the installation, pricing, monitoring, or even the operation of your new alarm system—just ask your alarm company representative. If you don’t ask, you may be left with unanswered questions about your new home security system and your new alarm company.
  10. Ask if the security system the security company is installing is leased or if you will own it.
    Many security companies offer leased security systems, while others offer systems that can be sold installed. It is important to ask what your potential security company offers.

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Listed above are some of the companies and agents represented in our network.
Disclaimer: By submitting your information you agree that ADT (or an ADT Authorized Dealer), Vivint, Monitronics, FrontPoint Security, Security Networks, Protect America, Protection1 and their representatives may contact you at the email address and phone number provided.